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Freshsales
Free / $15-69/user/mo4.2/5
AI-powered CRM with built-in phone and chat for modern sales teams.
Why founders use Freshsales
Contact and account management
Deal tracking
Built-in phone and SMS
Live chat
Email tracking
AI lead scoring (Freddy)
Sales sequences and automation
Mobile app
The Good
Free plan includes phone and email functionality
Affordable entry tier at $15/month
AI-powered lead scoring and insights (Freddy AI)
Built-in phone, SMS, and chat
Kanban views for contacts and deals
The Bad
Advanced automation and workflows on higher tiers
Limited customization compared to open-source alternatives
Add-on costs can increase total cost of ownership
Learning curve for full feature suite
The Verdict
Freshsales (by Freshworks) combines CRM, phone, email, and built-in chat into one integrated platform. Starting with a generous free plan and $15/month entry pricing, it's designed for indie hackers and small teams who want AI-driven insights (lead scoring, deal intelligence) without complexity.\n\nWith native phone and SMS capabilities, modern Kanban views, and Freddy AI powering contact recommendations and email enhancement, Freshsales bridges the gap between simple CRMs and enterprise solutions while staying affordable.